Online Reputation Management: What You Need to Know
"Online reputation management can ensure the ongoing success of your brand and your organization."
The Need for Reputation Management Increases Across the Web
"If you and your business have already suffered loss from bad online reputation, there is no time to wait. Contact a reputation management professional immediately."
The article references the PennWell ruling where precedence was seemingly set for an employer to claim ‘ownership’ over contact lists produced by a former employee during working hours.
From the article, Catrin Turner had the following to say on the case:
"The basic law is that if you create copyright material, something you write or type into a computer, you take photographs, you do cartoons, you potentially create film, if that is created in the course of your employment then the assumption is that that belongs to your employer, so that doesn't have to be written down by your employer."
What are the implications of this ruling when we look at the relationships and reputations we've built in different online environments? Is it possible that relationships and contact lists which are formed on Facebook or MySpace, and the profile itself can become an employers property? On this issue, Catrin Turner goes on to say:
...social networking sites and the material a person creates for them do not exist in a vacuum, that they do interact with working life, but that most users do not realise this.
"They may think that social networking is something which doesn't affect their work relationship, but it certainly does."
In a past post, I've discussed the more complex issues facing corporations as they relate to breaches of confidentiality which can occur when key company data walks out the door. In the Pennwell case and as Catrin Turner points out in the Out-Law.com article, this data can include contact lists and any relationships we form during our term of employment.
We may now have even greater reason for business to develop specific policies and private social networking infrastructure to keep business and personal activities separate. Not only when it relates to the standpoint of productivity, but in light of the Pennwell precedence, an even more convincing argument can now be made for employees to engage in any Facebook related activity only on free time.
Another fine example of an earlier post on footprints and reputations comes from an interesting announcement made from Ask.com's "eco-friendly" data center. The "eco-friendly" data center will be located in Moses Lake, Washington and will be a "zero carbon emissions" plant that uses “renewable hydropower."
Very impressive stuff -- and, as I've discussed here before, with this announcement we might well be seeing the wave of the future as far as reputation management strategies are concerned - more specifically, how companies approach reducing their environmental footprint will be an important factor in showing Web audiences companies are acting responsibly and are committed to the "Green" cause.
Information, news, allegations, innuendo - all traveling at warp speed.
People everywhere are linked, communicating and deliberating with hyper-connectivity.
So how does business stay in control? By recalibrating the corporation’s sense of reputation and using those same communications technologies to its advantage.
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Below are some links to product or company mentions in mainstream media:
Protecting the firm’s name on the web | Law Times
Safeguard Your Brand Reputation Online | Inc. Technology
They’ve got their eyes on you—are your ears burning? | ComputerWorld Canada
Blog author threatens to go "on a killing spree" | CNW Group
Blog author threatens to go "on a killing spree" | PR Newswire
Tips on Safeguarding Your Online Reputation | WSJ Startup Journal